What is the shipping process for Nfinity products?

Most in-stock items ship within 24-48 hours of ordering; however, some orders may take longer to process. Items are posted with Australia Post. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back ordered. You will be notified in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Orders will be shipped same day if placed prior to 1pm EST.

What are the shipping options for Nfinity products?

We offer local pick up, standard shipping and express shipping. You will need to check with Australia Post for for express shipping delivery times for your area.

FREE SHIPPING on all apparel and any orders over $300 (Within Australia only)
*Nfinity Air Track is no NOT included in any FREE SHIPPING promotions.

What is your return policy for Nfinity products?

All Nfinity items purchased from Cheer Direct come with a 30 day manufacturer’s warranty.
If you believe your product to be defective within 30 days of receiving your purchase, please contact us at support@cheerdirect.com.au

Refunds and exchanges are accepted within 30 days from delivery.
If shoes and/or case have been written on, shoes have been worn, show any signs of dirt or are not in re-stockable condition we cannot process the return/exchange.
All returns must have the tags still attached and be unworn.

No returns or refunds for underwear.

Refunds will be for the cost of the products only. Shipping costs will not be refunded.

How do I Wash N’ Care for my Nfinity shoes?

DO NOT put shoes in the washer or dryer.

SPOT CLEAN ONLY – DO NOT SUBMERGE

Use mild soap and a wet wash cloth to gently buff out the dirty areas on the shoes.

Untie shoe laces before removing shoes.

Do you have any retail locations?

Yes, you can visit our store inside Gymstars Cheerleading. 2/130 Old Pittwater Rd, Brookvale NSW.

How do I know if the items I would like to purchase are on backorder?

You will be notified once you have chosen the size you would like to purchase. It will state “Available on backorder”. If one or more items are on backorder, you will receive the whole order once the backordered items are available. You will be notified again in the shopping cart and at the check out.

What does it mean if my shoes are on backorder?

We are currently waiting on a delivery, so as soon as the delivery arrives your order will be sent to you.

How long does shipping take?

All orders are a shipped with Australia Post. Delivery times shown on the website are an estimate only from the time we pack and post your order.

Do you offer discounts on bulk orders?

Yes, only for Nfinity products. Please email sales@cheerdirect.com.au

How can I contact customer service?

Please email support@cheerdirect.com.au or call the store at 9939 9748

Do you offer pop up stores?

Yes, for gyms located in NSW. Please email shop@cheerdirect.com.au

Size Chart

*Please note that these measurements are a guide only. The measurements are of the innersole of the shoes.

*MEASURE THE INNERSOLE OF A SHOE THAT CURRENTLY FITS YOU AND MATCH IT TO THE CORRECT SIZE ON THE SIZE CHART.

INSOLE LENGTH IN CM

YOUTH/WOMEN’S APPAREL

First Measure your bust

Wear a thin, unlined bra, Place the tape measure under your arms around the fullest part of your chest. Choose the size that most closely matches your measurement. If you’re in between, go down one size for more support. Every bra should fit snug.