Nfinity Faq’s

What is the shipping process for Nfinity products?

Most in-stock items ship within 24-48 hours of ordering; however, some orders may take longer to process. Items are posted with Australia Post. Please note occasionally items may be temporarily out-of-stock or back ordered. You will be notified in either instance and will be provided an approximate date of shipment. Rest assured any shipping delay will be communicated to you at the time of your order. Should any other unforeseen delay occur, you will be notified within 10 days of placing your order.

Orders will be shipped same day if placed prior to 1pm EST.

What are the shipping options for Nfinity products?

We offer click and collect from our store in Brookvale Sydney, standard shipping and express shipping.
You will need to check with Australia Post for delivery times to your area.

FREE SHIPPING on all apparel and any Nfinity orders over $300 (Within Australia only)
*Nfinity Air Track is no NOT included in any FREE SHIPPING promotions.

How long does shipping take?

All orders are a shipped with Australia Post. Delivery times shown on the website are an estimate only from the time your order is shipped.
You will need to check with Australia Post for delivery times to your area.
Please note Australia Post are having some delays with deliveries due to flooding and Covid.
Once your order has been shipped by Cheer Direct, we take no responsibility for delivery times due to Australia Post delays.

What is your exchange/return policy for Nfinity products?

All Nfinity items purchased from Cheer Direct come with a 30 day manufacturer’s warranty.
If you believe your product to be defective within 30 days of receiving your purchase, please contact us at support@cheerdirect.com.au

To meet our exchange/returns terms and conditions you must return your items as listed below:
– Within 30 days of your delivery date.
– Unused/unworn with tags still attached.
– In original condition, in original packaging.
– Products must be posted in a satchel or box.
– DO NOT attached anything to the shoe case/box. This includes packaging tape and address
labels as this will void your exchange/return.
– No returns, exchange or refunds on underwear.

If shoes and/or case have been written on, shoes have been worn, show any signs of fake tan/marks or are not in re-stockable condition we cannot process the return/exchange.

Refunds will be for the cost of the products only. Shipping costs are not refundable.

How do I return my order?
You will need to fill in the return slip that is included with your order and post it to the address below.
If you have misplaced your return slip, please email support@cheerdirect.com.au
The customer must pay for the postage to Cheer Direct.

Return Shipping Address
Cheer Direct
2/130 Old Pittwater Rd
Brookvale, 2100

What happens once my returns have been received?
Once we receive your return, the items will be assessed.
A replacement will be sent, providing the items are unworn, clean (no fake tan/marks) and tags are still attached.
You will receive an email once the return has been processed. Please note this email will have the original size you ordered, as your original order will be reprinted for the return.
There is no need to contact once you receive this email.
If the item you require is out of stock, we will call you to advise when new stock is arriving.

How do I Wash N’ Care for my Nfinity shoes?

DO NOT put shoes in the washer or dryer.
SPOT CLEAN ONLY – DO NOT SUBMERGE
Use mild soap and a wet wash cloth to gently buff out the dirty areas on the shoes.
Untie shoe laces before removing shoes.

Do you have any retail locations?

Yes, you can visit our store inside Gymstars Cheerleading. 2/130 Old Pittwater Rd, Brookvale NSW.

Do you offer discounts on bulk orders?

Yes, only for Nfinity products for cheer gyms, dance studios and stores.
Please email sales@cheerdirect.com.au

How can I contact customer service?

Please email support@cheerdirect.com.au or call the store at 02 9423 5565.

Do you offer pop up stores?

Yes, for gyms located in NSW. Please email shop@cheerdirect.com.au

Size Chart

*Please note that these measurements are a guide only. The measurements are of the innersole of the shoes.

*MEASURE THE INNERSOLE OF A SHOE THAT CURRENTLY FITS YOU AND MATCH IT TO THE CORRECT SIZE ON THE SIZE CHART.

INSOLE LENGTH IN CM

 SIZE EVOLUTION VENGEANCE BEAST FLYTE FEARLESS
Y10 15.6 15.7 15 15.7 15.8
Y11 16.5 16.6 16 16.6 16.7
Y12 17.3 17.4 17 17.4 17.7
Y13 18.2 18.3 18 18.3 18.6
Y1 19 19.1 19 19.1 19.4
Y2 19.8 20 19.5 20 20
Y3 20.7 20.8 20 20.8 20.8
4 21.5 21.7 20.5 21.7 21.8
4.5 21.9 22.1 21 22.1 22.2
5 22.3 22.5 21.5 22.5 22.6
5.5 22.7 22.9 22 22.9 23
6 23.2 23.5 22.5 23.5 23.4
6.5 23.6 23.8 23 23.8 24
7 24 24.2 23.5 24.2 24.3
7.5 24.4 24.6 24 24.6 24.7
8 24.8 25.1 24.5 25.1 25.1
8.5 25.3 25.5 25.1 25.5 25.4
9 25.7 25.9 25.5 25.9 25.8
9.5 26.1 26.3 26 26.3 26.2
10 26.5 26.7 26.5 26.7 26.8
10.5 27 27.2 27 27.2 27.1
11 27.4 27.6 27.5 27.6 27.5
12 28.2 28.4 28 28.4 28.2
13 29.1 28.9 28.5 28.9 30
14 29.9 30.1 29 30.1 30.9

YOUTH/WOMEN’S APPAREL

SIZE CHART – CM
BUST WAIST HIP
YS 61 56 66
YM 66 57 71
YL 71 60 76
XS 81 62 86
S 86 67 91
M 91 72 97
L 97 77 102
XL 102 83 107

First Measure your bust

Wear a thin, unlined bra, Place the tape measure under your arms around the fullest part of your chest. Choose the size that most closely matches your measurement. If you’re in between, go down one size for more support. Every bra should fit snug.

MENS SIZE CHART – CM

CHEST WAIST
S 81 – 92 71 – 76
M 92 – 102 81 – 86
L 102 – 112 91 -96
XL 112 – 122 101 – 106

 

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